SHIPPING POLICY
We currently deliver across India to all metros and major non-metro cities.
How long will my order take to ship?
We have tied up with a reliable logistics partner that ensures reliable delivery of all products across cities. We try our very best to ensure that there are no delays in shipments, but sometimes (in case of natural disasters, road blockage etc.), it’s beyond our control. Customers are requested to keep patience during such time and allow us time to resolve the issue to the best extent possible by us.
Please double check your shipping address, as unfortunately we do not take responsibility for incorrect shipping details & we truly want you to receive all your purchases hassle free!
General Shipping Timelines
We will arrange to ship your ordered products within 3-4 days of your order. The general timelines for delivery post pickup is 5-8 days.
Our operations are live across all business days (except Sundays and National Holidays)
For any product related issues during delivery, you can contact us on info@devsudh.com and we shall revert to you within 48 hrs.
Return & Refund Policy
Please be aware, we use seasonal flowers, sacred herbs & natural crystals to ensure the freshness & potency of each item. Due to the handmade nature of each healing tool & the natural ingredients that they are made of, their appearance can vary from the images shown. Sizes are given for approximate reference.
Returns & exchanges are not accepted based on natural characteristics, or on change of mind.
Please Note: We do not accept order cancellations once an order is placed.
If you have any concerns about your DEVSUDH purchase, please email us at info@devsudh.com within 2 days of purchase & we will do our best to accommodate you.
RETURNS
We understand that errors sometimes occur, but please note that we pack all our orders with due diligence & care. If your item arrives damaged, please contact us within 2 days of delivery & upon coordination with us, ship items back within 10 working days of initial delivery. We will organise a replacement of the same item or to the same value of the item. Damaged & defective items are determined at our discretion.
RETURN SHIPPING
Postage for all returns & exchanges are to be paid for by the customer (unless the product is deemed faulty). Please ensure you pack your items carefully.
REFUNDS
For items that qualify for a refund – so long as it is in new, unused & original condition & packaging – once received by us, you will receive a refund within 7-10 working days.
Medical disclaimer: While holistic tools & advice may assist with physical & mental health, they should only be used in conjunction with & not fully replace professional medical treatment.
We do always welcome valuable suggestions / recommendations for improvements. Kindly mail us your valuable inputs at info@devsudh.com