At DEVSUDH, customer satisfaction is our top priority. We’ve designed a clear and fair refund policy to ensure your shopping experience with us remains seamless and trustworthy.
- Eligibility for Refunds:
- Refunds are available for products that are defective, damaged, or incorrect upon delivery.
- Requests must be submitted within 2 days of receiving the product.
- Non-Refundable Items:
- Products that have been used, altered, or tampered with.
- Items that are marked as non-returnable (e.g., custom or personalized products).
- Refund Process:
- To initiate a refund, contact our customer support at info@devsudh.com with your order number and details of the issue.
- After approval, the product must be returned in its original packaging, including all accessories, labels, and documentation.
- Once the return is received and inspected, we will process your refund within 7–10 working days.
- Refund Method:
- Refunds will be issued to the original payment method used during purchase.
- In cases of Cash on Delivery (COD) orders, refunds will be processed via bank transfer after providing the required details.
- Shipping Costs:
- Refunds include the cost of the product only.
- Return shipping costs are the customer’s responsibility unless the return is due to our error.
- Exceptions:
- If the product arrives damaged due to transit, we recommend documenting the damage (photos/videos) and reaching out to us immediately for a quick resolution.
For any queries or further assistance, please contact us at info@devsush.com.
